Privacy Policy

Kove Recovery

Effective Date: 07.08.26

1. Introduction

Kove Recovery ('we', 'our' or 'us') is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, store and protect your personal information when you visit our website, create a member account, purchase a membership, book recovery and wellness services, complete health declarations, sign consent forms or treatment waivers, or otherwise interact with us. We are committed to complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles where applicable.

2. Contact Details

Kove Recovery
Suite 102, 79–83 Longueville Road, Lane Cove NSW 2066
Email: info@koverecovery.com.au

3. Information We Collect

Personal Information: Name, date of birth, email address, phone number, emergency contact details and other identifying information.
Health Information: Health declarations, medical conditions, injuries, medications, pregnancy status, allergies, contraindications, consent forms and treatment waivers.
Member Account Information: Login credentials, encrypted password, account preferences, membership status and profile information.
Booking Information: Appointments, attendance, cancellations, waitlists and booking history.
Membership Information: Membership purchases, renewals, pauses, upgrades, usage and expiry information.
Payment Information: Transaction records and receipts. Full card details are processed by Stripe and are not stored by Kove Recovery.
Website Usage Information: IP address, browser type, cookies, pages visited and device information.

4. How We Collect Information

We collect information directly from you when you browse our website, submit an enquiry, create a member account, purchase a membership, make a booking, complete a health declaration, sign a consent form or waiver, contact us by email, or communicate with us in person. Some technical information is collected automatically through cookies and analytics tools.

5. Health Information

Because Kove Recovery provides recovery and wellness services, we may collect sensitive health information to assess whether our services are suitable for you, identify contraindications, help deliver services safely and meet our legal obligations. We collect this information only with your consent or where otherwise permitted by law.

6. Member Accounts

If you create a member account through our website, you may be able to manage bookings, purchase or manage memberships, update your personal information and view your booking history. You are responsible for maintaining the confidentiality of your login credentials.

7. Memberships

We collect information necessary to administer memberships, including purchases, renewals, attendance, usage, pauses, upgrades, cancellations and related communications.

8. Bookings

When you book a service with us, we collect the information required to manage your appointment, send confirmations and reminders, maintain attendance records and provide customer support.

9. Payments

Payments are securely processed through Stripe. Kove Recovery does not store your full credit or debit card details. We may retain payment confirmations, receipts, refund records and information relating to recurring membership payments where applicable.

10. Cookies and Website Analytics

Our website is hosted on Wix. We use cookies and similar technologies to remember your preferences, improve website functionality, analyse website performance and maintain website security. You may adjust your browser settings to manage cookies, although some website features may not function correctly.

11. How We Use Your Information

We use your information to provide recovery and wellness services, manage bookings and memberships, verify your identity, communicate with you, process payments, improve our services, comply with legal obligations and, where you have consented, send marketing communications.

12. Marketing Communications

If you subscribe to receive updates, we may send newsletters, promotions, studio news, information about new services, events and other marketing communications. You may unsubscribe at any time using the unsubscribe link or by contacting us.

13. Sharing Your Information

We may share your information with trusted service providers including Wix, Stripe, IT support providers, email service providers and professional advisers where necessary to operate our business. We do not sell your personal information.

14. International Data Storage

Some third-party service providers used by Kove Recovery may store or process personal information outside Australia. We take reasonable steps to ensure these providers maintain appropriate privacy and security standards.

15. Storage and Security

We use reasonable administrative, technical and physical safeguards to protect personal information against unauthorised access, disclosure, alteration and loss. Access to personal information is limited to authorised personnel who require it to perform their duties.

16. Your Rights

You may request access to your personal information, request corrections to inaccurate information, withdraw consent for marketing communications where applicable, or make a privacy complaint by contacting us.

17. Retention of Information

We retain personal information only for as long as reasonably necessary to provide our services, comply with legal obligations, resolve disputes and enforce our agreements.

18. Changes to this Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website and will include the effective date.

19. Privacy Complaints

If you have a concern about how we have handled your personal information, please contact Kove Recovery first so we can attempt to resolve the matter. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

20. Contact Us

Kove Recovery
Suite 102, 79–83 Longueville Road
Lane Cove NSW 2066
Email: info@koverecovery.com.au